Question 1

Product 1

Accepted Answer

Conformity 1

Question 2

Product 2

Accepted Answer

Conformity 2

Question 3

Payments

Accepted Answer

We accept payment with PayPal, debit and credit cards shown above.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until they are despatched to you. If you have out of stock items on your order we will charge and despatch the in stock items and the out of stock items will follow.

PayPal
Please note for all orders placed with PayPal, payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.

Question 4

Product Information

Accepted Answer

We have made every effort to display as accurately as possible the colours of our product. However, the actual colour you see will depend on the resolution of your computer. We cannot guarantee that the colour, texture or detail of the product will be accurate as that displayed by your computer.

Product Availability
We cannot guarantee that stock availability is 100% accurate at all times. Some items displayed for sale on the Site may not be available in all sizes and colours, including when the product has been marked down.

Content & Copyright
We have made every effort to ensure that the information provided on the Satzuma website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.

We have tried to display all products accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.

Satzuma Ltd is the owner of the trademark Satzuma. The content and images of this site including images, designs, logos and text are the copyright of Satzuma Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations

Question 5

Company and Legal

Accepted Answer

Orders
When placing an order with Satzuma.com, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.

We reserve the right to suspend the use of the website at any time to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.

Cancellation Right
Under the distance selling regulations you have the legal right to cancel your order for any reason within the 14 days cancellation period. You do not have to give a reason, however you may be asked to help improve our service to you in the future. The cancellation periods ends at the end of 14 days beginning on the day after you (or your representative) receive your goods. If your goods are sent separately, then this period extends to 14 days after you receive the last of the goods.

If you cancel you will receive a refund of the cost of the goods and any delivery charge levied. If you selected an enhanced delivery method, please note these charges will not be refunded if the normal delivery method was free of charge. If there was a normal delivery charge (e.g. for BFPO deliveries) and you selected an enhanced method, a refund to the value of the normal delivery charge will be made.

If you wish to cancel your order it is your responsibility to inform us of this within the cancellation period. You can do this by emailing us at info@satzuma.com or by writing to us at the address below. Please include full product details and the order number when cancelling. It is your responsibility to return the goods back to us and you are also responsible for the cost associated with returning the goods back.

Disclaimers
Your use of this site is at your sole risk. The site is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. Satzuma Ltd expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and any warranties that materials on the site are non-infringing, as well as warranties implied from a course of performance or course of dealing; that access to the site will be uninterrupted or error-free; that the site will be secure; that the site or the server that make the site available will be virus-free; or that information on the site will be complete, accurate or timely. If you download any materials from this site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such materials. No advice or information, whether oral or written, obtained by you from Satzuma Ltd or through or from the site shall create any warranty of any kind. Satzuma Ltd does not make any warranties or representations regarding the use of the materials on this site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

In certain jurisdictions, the law may not permit the disclaimer of warranties, so the above disclaimer may not apply to you.

Limitation of liability
You acknowledge and agree that you assume full responsibility for your use of the site. You acknowledge and agree that any information you send or receive during your use of the site may not be secure and may be intercepted by unauthorised parties. You acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. Recognising such, you acknowledge and agree that to the fullest extent permitted by applicable law, neither Satzuma Ltd nor its affiliates, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to the site, or any other site you access through a link from this site or from any actions we take or fail to take as a result of communications you send to us, or the delay or inability to use the site, or for any information, products or services advertised in or obtained through the site, Satzuma Ltd removal or deletion of any materials submitted or posted on its site, or otherwise arising out of the use of the site, whether based on contract, tort, strict liability or otherwise, even if Satzuma , its affiliates or any of its suppliers has been advised of the possibility of damages. This disclaimer applies, without limitation, to any damages or injury arising from any failure of performance, error, omission, interruption, deletion, defects, delay in operation or transmission, computer viruses, file corruption, communication-line failure, network or system outage, your loss of profits, or theft, destruction, unauthorised access to, alteration of, loss or use of any record or data, and any other tangible or intangible loss. You specifically acknowledge and agree that neither Satzuma Ltd nor its suppliers shall be liable for any defamatory, offensive or illegal conduct of any user of the site. Your sole and exclusive remedy for any of the above claims or any dispute with Satzuma Ltd is to discontinue your use of the site.

Indemnification
You agree to indemnify, defend and hold harmless Satzuma Ltd and its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable lawyers' fees and court costs, arising or resulting from your use of the site and any violation of these Terms of Use. If you cause a technical disruption of the site or the systems transmitting the site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable lawyers' fees and court costs, arising or resulting from that disruption. Satzuma Ltd reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Satzuma Ltd in the defense of such matter.

FAQ

Frequently asked questions

Product 1

Product 2

Payments

Product Information

Company and Legal

Satzuma

Keep up to date with Satzuma

Sign Up Here

We ensure all our products comply with GPSR, CE marking, and other applicable EU Directives. Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.

EU Compliance Partner
• Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia
• Contact Email: hello@eucompliancepartner.com
• Website: www.eucompliancepartner.com
• Phone: +33757690241

FAQ

Frequently asked questions

Product 1

Product 2

Payments

Product Information

Company and Legal

Satzuma

Keep up to date with Satzuma

Sign Up Here

We ensure all our products comply with GPSR, CE marking, and other applicable EU Directives. Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.

EU Compliance Partner • Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia • Contact Email: hello@eucompliancepartner.com • Website: www.eucompliancepartner.com • Phone: +33757690241

EU Compliance Partner
• Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia
• Contact Email: hello@eucompliancepartner.com
• Website: www.eucompliancepartner.com
• Phone: +33757690241