Frequently asked questions
Terms and Conditions
Our aim is for you to be totally happy with our service. Please be aware that your use of the Site constitutes your agreement to adhere to the terms and conditions set out below. These conditions may be subject to change at any time and without notice. It is your responsibility to check the conditions regularly before ordering from us in case there are any changes.
Satzuma.com is the UK website of Satzuma Ltd, 6 Laundry Mews, Herschel Road, London, se23 1RD, United Kingdom. These conditions apply between you and Satzuma Ltd. The conditions do not affect the rights you may have under any relevant statutory law.
We reserve the right to refuse any order placed with us. We may, at our sole discretion, limit or cancel any order placed by you in person, per address or per order. This may include orders placed under the same account, payment details or the same shipping/billing address. In the event we make such changes or cancel an order, we will make every attempt to contact you. Please note this will be via the email or phone number which was provided at the time the order was placed. You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer service team immediately.
Use of the Site
Some features available on this Site require registration. By registering with this Site you agree to provide accurate, true, current and complete information about yourself and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
You agree that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
Some features on the Site require use of a password and during the registration process you will be required to choose a username and password, please keep this safe at all times and do not allow others to know or access it. You are responsible for all actions taken under that username and password.
Personal Information submitted through the Site
Satzuma Ltd is the owner of the trademarks Satzuma. The content and images of this site including photography, designs, logos and text are the copyright of SatzumaLtd. All rights are reserved.
Unless otherwise stated, all content (The Content) on this Site, including without limitation text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software is the exclusive property of and owned by Satzuma Limited. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. The Content of this Site and the Site as a whole, are intended for your sole, non-commercial use.
You may download or copy the Content and other downloadable material displayed on the Site for your personal use only. No right, title or interest in any downloadable Content is transferred to you as a result of any such downloading or copying. You must not reproduce (except as described above) publish, transmit, distribute, modify, sell or exploit in any way any of the Content or Site.
User Comments, Feedback and Other Submissions
We welcome your feedback about our Site. All comments, feedback, suggestions, ideas, and other comments submitted or offered to Satzuma on this Site shall be and remain the property of Satzuma Ltd. Such disclosure, submission or offer of any comments shall constitute an assignment to Satzuma Ltd of all worldwide rights, title and interests in all copyrights and other intellectual property in the comments.Satzuma will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any comments. Satzuma Ltd is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay any compensation for any comments; or (3) to respond to any user comments. You represent that no comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further represent that no comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
We accept payment with PayPal, debit and credit cards shown above.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until they are despatched to you. If you have out of stock items on your order we will charge and despatch the in stock items and the out of stock items will follow.
Please note for all orders placed with PayPal, payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.
We have made every effort to display as accurately as possible the colours of our product. However, the actual colour you see will depend on the resolution of your computer. We cannot guarantee that the colour, texture or detail of the product will be accurate as that displayed by your computer.
We cannot guarantee that stock availability is 100% accurate at all times. Some items displayed for sale on the Site may not be available in all sizes and colours, including when the product has been marked down.
Content & Copyright
We have made every effort to ensure that the information provided on the Satzuma website is as accurate as possible. In particular, that all details, descriptions and prices of products shown are correct at the time of publishing. However, errors do sometimes occur and if we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to ask whether you wish to continue with your order at the correct price or cancel it.
We have tried to display all products accurately but browser software and monitor displays may sometimes cause colour variations and we cannot be responsible for any discrepancies between the image and the actual product.
Satzuma Ltd is the owner of the trademark Satzuma. The content and images of this site including images, designs, logos and text are the copyright of Satzuma Ltd. All rights are reserved. The copy, print or download of any of the material on this site for commercial use is totally prohibited. Extracts from the site may be forwarded to third parties solely for personal use and recommendations
Company and Legal
When placing an order with Satzuma.com, you agree that any and all the information given is accurate and complete. All orders are subject to acceptance and product availability.
We reserve the right to suspend the use of the website at any time to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.
Under the distance selling regulations you have the legal right to cancel your order for any reason within the 14 days cancellation period. You do not have to give a reason, however you may be asked to help improve our service to you in the future. The cancellation periods ends at the end of 14 days beginning on the day after you (or your representative) receive your goods. If your goods are sent separately, then this period extends to 14 days after you receive the last of the goods.
If you cancel you will receive a refund of the cost of the goods and any delivery charge levied. If you selected an enhanced delivery method, please note these charges will not be refunded if the normal delivery method was free of charge. If there was a normal delivery charge (e.g. for BFPO deliveries) and you selected an enhanced method, a refund to the value of the normal delivery charge will be made.
If you wish to cancel your order it is your responsibility to inform us of this within the cancellation period. You can do this by emailing us at firstname.lastname@example.org or by writing to us at the address below. Please include full product details and the order number when cancelling. It is your responsibility to return the goods back to us and you are also responsible for the cost associated with returning the goods back.
Your use of this site is at your sole risk. The site is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time. Satzuma Ltd expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and any warranties that materials on the site are non-infringing, as well as warranties implied from a course of performance or course of dealing; that access to the site will be uninterrupted or error-free; that the site will be secure; that the site or the server that make the site available will be virus-free; or that information on the site will be complete, accurate or timely. If you download any materials from this site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such materials. No advice or information, whether oral or written, obtained by you from Satzuma Ltd or through or from the site shall create any warranty of any kind. Satzuma Ltd does not make any warranties or representations regarding the use of the materials on this site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
In certain jurisdictions, the law may not permit the disclaimer of warranties, so the above disclaimer may not apply to you.
Limitation of liability
You acknowledge and agree that you assume full responsibility for your use of the site. You acknowledge and agree that any information you send or receive during your use of the site may not be secure and may be intercepted by unauthorised parties. You acknowledge and agree that your use of the site is at your own risk and that the site is made available to you at no charge. Recognising such, you acknowledge and agree that to the fullest extent permitted by applicable law, neither Satzuma Ltd nor its affiliates, suppliers or third party content providers will be liable for any direct, indirect, punitive, exemplary, incidental, special, consequential or other damages arising out of or in any way related to the site, or any other site you access through a link from this site or from any actions we take or fail to take as a result of communications you send to us, or the delay or inability to use the site, or for any information, products or services advertised in or obtained through the site, Satzuma Ltd removal or deletion of any materials submitted or posted on its site, or otherwise arising out of the use of the site, whether based on contract, tort, strict liability or otherwise, even if Satzuma , its affiliates or any of its suppliers has been advised of the possibility of damages. This disclaimer applies, without limitation, to any damages or injury arising from any failure of performance, error, omission, interruption, deletion, defects, delay in operation or transmission, computer viruses, file corruption, communication-line failure, network or system outage, your loss of profits, or theft, destruction, unauthorised access to, alteration of, loss or use of any record or data, and any other tangible or intangible loss. You specifically acknowledge and agree that neither Satzuma Ltd nor its suppliers shall be liable for any defamatory, offensive or illegal conduct of any user of the site. Your sole and exclusive remedy for any of the above claims or any dispute with Satzuma Ltd is to discontinue your use of the site.