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Shipping Policy

We have tried to keep the shipping costs as simple as possible. There are 3 different shipping brackets including FREE shipping if your are ordering more than £40.


Orders over £40

Within the UK. You will receive your order within 2-3 working days of order confirmation.


2-3 Day Service


You will receive your order within 2-3 working days of order confirmation.




You order will be dispatched the next working day.

e.g. orders placed on Monday will be dispatched on Tuesday on a next day service.


If you want more information about delivery for a product that you’ve already ordered, please contact the shipping partner by using the contact link on your order confirmation email. If you require further assistance please get in touch with us – we’ll be happy to assist.


Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the Partner will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, we will be in touch again to let you know when to expect delivery.

Return & Exchange Policy

We really hope you are happy with your purchase, but if for some reason they are not what you wanted we will be happy to refund or exchange your order.

Please contact us at with your order number within 14 days of receiving your order and let us know if you want a refund or exchange. 

Then post your goods back to:

Satzuma Returns

6 Laundry Mews

Herschel Road


SE23 1RD

The product must be packed securely and should be in the same condition as when you received them. We recommend using a tracked service as we can not refund goods we don't receive.

Refunds or exchanges will be processed within 5 working days of receiving the returned items.

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